Skip links

+44 (0)116 222 15 55

reception@jonesduffin.co.uk

9am - 5pm

COMPLAINTS FORM

We are committed to providing a high standard of service. If you are dissatisfied with any aspect of the service you have received from us, please complete this form We will deal with your concerns fairly, promptly and free of charge in accordance with our Complaints Handling Procedure.

Your details

Full name
Preferred contact

Your case or matter

Type of matter

Your complaint

Please explain what you are unhappy about. Include relevant dates, events and the names of the people involved.

Have you already raised your concerns?

Have you already raised your concerns?
If yes, please state who you raised them with, when, and any response received:

How would you like your complaint to be resolved?

Please tell us what outcome or remedy you are seeking:

Communication and accessibility

Do you require any reasonable adjustments or assistance so that we can deal with your complaint?
If yes, please tell us what assistance or adjustment would help:

Declaration

I confirm that the information provided in this complaint form is, to the best of my knowledge, accurate.
Clear Signature

What happens next?

We will acknowledge and investigate your complaint in accordance with our Complaints Handling Procedure. We have up to eight weeks to resolve a complaint. If we have not resolved it within eight weeks, or if you remain dissatisfied after our final response, you may be able to ask the Legal Ombudsman to consider it.

Ordinarily, a complaint to the Legal Ombudsman must be made within six months of our final written response (where that response contains the required signposting), and no more than one year from the act or omission complained about, or one year from when you should reasonably have known there was cause for complaint.

Submitting your complaint

We take all concerns and complaints seriously and are committed to dealing with them fairly, promptly and professionally.

Please complete all relevant sections of this form and click the Submit button below. Your complaint will be sent securely to our team for review and will be handled in accordance with our Complaints Handling Procedure.

Please be assured that raising a complaint will not adversely affect the handling of your matter or the standard of service you receive from us. Your concerns will be treated appropriately and with due regard to confidentiality.

If you experience any difficulty in submitting this form, please contact us by email at Reception@jonesduffin.co.uk or by telephone on (0116) 222 1555.

Legal Ombudsman and SRA

If we are unable to resolve a complaint about our service or charges, the Legal Ombudsman may be able to help. Please refer to our Complaints Handling Procedure for the Legal Ombudsman’s current contact details and applicable time limits.

If your concern relates to our professional behaviour, such as dishonesty, misuse of client money, or a breach of professional standards, you may also be able to raise the matter with the Solicitors Regulation Authority (SRA).

Privacy

We will use the personal information provided in this form to investigate and respond to your complaint and to meet our professional, regulatory and legal obligations. Please see our Privacy Notice for further information.